Medela Privacy Policy
This policy explains how Medela handles information submitted through product inquiry forms, newsletter forms and contact requests.
Information we collect
We may collect name, email address, phone number, request topic and message content when you submit a form. We may also receive basic technical information such as browser type, device type and pages visited for security and website improvement.
How information is used
Information is used to respond to product questions, route safety documentation requests, improve website content and send updates when a visitor chooses to receive them. We do not ask visitors to submit sensitive health details through the website.
Sharing
Information may be shared with service providers that help operate the website, process messages or support customer communications. These providers are expected to handle information only for the requested service purpose.
Retention
Contact and inquiry records are kept only as long as needed for support, compliance, dispute prevention and operational improvement. Newsletter subscribers may request removal from future messages.
Choices
You may contact Medela to request access, correction or deletion of personal information where applicable law provides those rights. You may also stop marketing emails by using the unsubscribe option in the message.